Refund Policy

1. Security Deposit Refund Policy

A security deposit of Rs. 10,000 is required from all residents at the time of check-in. This deposit serves as a guarantee against damages to property, unpaid fees, or violation of hostel policies.

Conditions for Full Refund

Your security deposit will be fully refunded if you meet all of the following conditions:

• Provide 30 days' written notice before vacating (as required in our Terms and Conditions)
• Return all keys and access cards at check-out
• Leave your room and assigned areas in the same condition as at check-in (normal wear and tear excepted)
• Have no outstanding rent or other fees owed to the hostel
• Have not violated any major hostel policies that would result in forfeiture of deposit

Potential Deductions

If deductions are necessary, they will be limited to the actual cost of repairs or replacement of damaged items, plus any outstanding fees. Common deductions include:

Item	Potential Deduction	Notes
Wall damage (holes, stains)	Rs. 500 - Rs. 2,000 per incident	Depending on severity and repair costs
Broken furniture or fixtures	Cost of repair or replacement	Based on item value and condition
Missing items (curtains, lamps, etc.)	Cost of replacement	Based on current replacement value
Excessive cleaning required	Rs. 500 - Rs. 1,500	Beyond normal cleaning
Lost keys or access cards	Rs. 300 per key/card	Plus any rekeying costs if necessary
Outstanding utility charges	Actual amount owed	If applicable to your accommodation package

2. Rent Refund Policy

Non-Refundable Rent

Rent payments are considered non-refundable for the following reasons:

• Rent covers your reserved space regardless of actual occupancy
• Early departure does not release you from financial obligations for the paid period
• The hostel incurs fixed costs regardless of individual occupancy

Exceptional Circumstances

In rare, exceptional circumstances, partial rent refunds may be considered at the sole discretion of management. These include:

• Medical Emergency: Documented serious medical condition requiring extended hospitalization or relocation (doctor's note required)
• Family Emergency: Death or critical illness of immediate family member requiring your presence elsewhere (documentation required)
• Visa/Immigration Issues: Unexpected denial of student visa or required departure from Pakistan (official documentation required)

Requests for rent refunds under exceptional circumstances must be submitted in writing with supporting documentation. Approval is not guaranteed and is at the sole discretion of hostel management.

3. Refund Request Process

Follow these steps to request a refund of your security deposit:

Required Documentation

For all refund requests, please have the following ready:

• Copy of your original payment receipt
• Completed check-out form (provided by management)
• Copy of your 30-day notice email
• Bank account details for transfer (if applicable)

4. Non-Refundable Situations

The security deposit will not be refunded in the following situations:

• Failure to Provide Proper Notice: If you vacate without providing the required 30 days' written notice
• Early Termination Without Cause: If you terminate your stay early without qualifying for an exceptional circumstance
• Serious Policy Violations: If you are evicted for violating hostel policies (drugs, alcohol, violence, etc.)
• Outstanding Balances: If you have unpaid rent, utility charges, or other fees exceeding your deposit amount
• Property Damage: If damages exceed the security deposit amount (you may be billed for additional costs)
• False Information: If you provided false information during the application or Punjab Police verification process

5. Dispute Resolution

If you disagree with the assessment of deductions from your security deposit, you may dispute the charges by following these steps:

1. Submit a written dispute within 7 days of receiving your assessment, detailing your concerns
2. Provide any supporting evidence (photos, receipts, witness statements)
3. Management will review your dispute and respond within 5 business days
4. If unresolved, you may request a meeting with senior management for final determination

Please note that all decisions regarding deductions and refunds are final after the dispute resolution process is complete.

6. Contact Information for Refund Inquiries

For questions about our refund policy or to initiate a refund request, please contact our accounts department:

Please allow 2-3 business days for a response to email inquiries. For urgent matters, please call during office hours.