Payment Terms
Clear and Transparent Payment Policies for Your Stay
Last Updated: October 2, 2025
Your Financial Responsibilities
At Makkah Group of Hostels, we believe in transparent and fair payment terms. This document outlines all financial obligations, payment schedules, accepted methods, and consequences of late payments to ensure you understand your responsibilities during your stay in Lahore.
1. Security Deposit
Security Deposit Requirements
Amount: Rs. 10,000 (Ten Thousand Pakistani Rupees)
Due Date: Required at the time of check-in, before receiving room keys.
Purpose: This deposit serves as a guarantee against damages to property, unpaid fees, or violation of hostel policies.
Refund Policy:
- Your security deposit will be refunded within 7-14 business days after check-out, minus any deductions for damages or outstanding fees.
- Normal wear and tear will not be charged against your deposit.
- For complete details, please review our Refund Policy.
2. Monthly Rent Payments
Payment Schedule
Due Date: Rent must be paid in advance on the 1st of each month.
Grace Period: A 3-day grace period is provided (until the 3rd of the month) without penalty.
Late Payment Penalty: Payments received after the 3rd of the month will incur a penalty of 5% per day until paid in full.
Important Notes:
- Rent payments are non-refundable once the rental period has begun.
- Payments must be made in full; partial payments will still incur late fees on the remaining balance.
- Failure to pay rent for more than 15 days may result in eviction without refund of security deposit or prepaid rent.
Rent Amounts
| Room Type | Monthly Rent | Inclusions |
|---|---|---|
| Single Occupancy | Rs. 25,000 /Monthly | Private room, Individual bed, and Personal cupboard/locker, Private attached washroom, AC available (extra charges as per sub-meter usage), WiFi and electricity included,Mess service available (not included in rent). |
| Double Occupancy | Rs. 16,000 Per Person/Monthly | 2 Students per room, Individual beds, Individual Personal cupboard/locker, WiFi and electricity included, Mess service available (not included in rent). |
| Triple Occupancy | Rs. 14,000 Per Person/Monthly | 3 Students per room, Individual beds, Personal cupboard/locker, WiFi and electricity included, Mess service available (not included in rent). |
| Four Occupancy | Rs. 12,000 Per Person/Monthly | 4 Students per room, Individual beds, Personal wardrobes/lockers, WiFi and electricity included, Mess service available (not included in rent). |
* Prices subject to change with 30 days' notice. Current residents will be grandfathered at existing rates for the duration of their current contract term.
3. Accepted Payment Methods
We accept the following payment methods for your convenience:
Cash Payment
Pay in person at the management office during business hours (10:00 AM - 10:00 PM).
Bank Transfer
Transfer funds directly to our bank account. Please include your name and room number in the reference.
Digital Payment
Pay via approved digital payment platforms (JazzCash, EasyPaisa, etc.).
Bank Transfer Details:
Account Name: HABIB ULLAH
Bank: Bank Islami
Account Number: 219000052400001
IBAN: PK53BKIP0219000052400001
Branch: Gulshan-e-Iqbal Branch, Lahore
Important: After making a bank transfer, please email a copy of the transaction receipt to accounts@makkahgrouphostels.com with your name and room number for proper crediting.
4. Late Payment Policy
Consequences of Late Payments
To ensure fair treatment for all residents and maintain our facilities, we enforce the following late payment policy:
Late Payment Fees
| Days Late | Late Fee | Additional Consequences |
|---|---|---|
| 1-3 days | No penalty (Grace Period) | None |
| 4-7 days | 5% of total amount due | Reminder notification |
| 8-15 days | 5% per day (compounding) | Restricted access to certain amenities |
| 16+ days | 5% per day (compounding) | Potential eviction proceedings, forfeiture of security deposit |
Communication and Resolution
If you anticipate difficulty making a payment on time, please contact our accounts department before the due date:
- Email: accounts@makkahgroupofhostels.com
- Phone: 0304 8281588 (Accounts Department, 10:00 AM - 10:00 PM)
We may be able to arrange a payment plan or temporary accommodation in exceptional circumstances with proper documentation.
5. Payment Receipts and Records
Receipts and Documentation
We provide payment receipts for all transactions:
- Cash Payments: You will receive a printed receipt at the time of payment.
- Bank Transfers: An electronic receipt will be emailed to you within 2 business days after we confirm receipt of funds.
- Digital Payments: You will receive both the platform's confirmation and our official receipt via email.
Accessing Payment History
As a registered resident, you can access your payment history through our online portal:
- Log in to your account at www.makkahgrouphostels.com/login
- Navigate to "My Account" > "Payment History"
- View or download receipts for all your transactions
If you need assistance accessing your payment records, please contact our accounts department.
6. Special Payment Arrangements
Quarterly and Annual Payments
We offer discounted rates for residents who pay in advance for longer periods:
| Payment Term | Discount | Benefits |
|---|---|---|
| Quarterly (3 months) | 5% discount on total | One-time payment, no monthly reminders |
| Bi-Annual (6 months) | 10% discount on total | Guaranteed rate for 6 months, priority room selection |
| Annual (12 months) | 15% discount on total | Guaranteed rate for 1 year, priority room selection, free laundry service (2 times/month) |
To arrange a special payment plan, please contact our management office at least 15 days before your intended payment date.
Student Financial Aid and Sponsorships
If your accommodation is being paid for by a university, scholarship program, or sponsor, please provide the following documentation:
- Official letter from the sponsoring organization on letterhead
- Payment schedule and amounts
- Contact information for the financial officer
- Any special instructions or requirements
We will work directly with your sponsor to ensure proper billing and payment processing. Please submit documentation to accounts@makkahgroupofhostels.com at least 30 days before your check-in date.
7. Disputes and Questions
Resolving Payment Questions
If you have questions about your account or believe there's an error in your billing, please follow these steps:
- Review Your Records: Check your payment receipts and bank statements to confirm payment details.
- Contact Accounts Department: Email accounts@makkahgroupofhostels.com with your concern, including your name, room number, and any supporting documentation.
- Response Time: We will acknowledge your inquiry within 2 business days and provide a resolution within 5 business days.
- Escalation: If unsatisfied with the resolution, you may request a meeting with the finance manager by calling 0304 8281588.
Preventing Disputes:
- Always obtain and save payment receipts
- Keep records of bank transfers and digital payments
- Communicate with accounts department about any payment issues promptly
- Review your account balance regularly through our online portal
8. Contact Information for Payment Inquiries
Accounts Department
Email: accounts@makkahgrouphostels.com
Phone: 0304 8281588 (Ext. 2 for Accounts)
Office Hours: Monday - Friday, 10:00 AM - 10:00 PM (Pakistan Standard Time)
Office Location: Front Desk, Makkah Group of Hostels, Gulshan-e-Mustafa, Lahore
Emergency Financial Assistance: For urgent financial concerns outside office hours, please contact the security desk at 0304 8281588 and request to speak with the duty manager.
These payment terms are subject to change. Any modifications will be posted on our website and communicated to current residents via email at least 30 days before they take effect. Continued occupancy after changes constitutes acceptance of the modified terms.
By signing the accommodation agreement and making payments, you acknowledge that you have read, understood, and agree to these payment terms.