Safety Guidelines
Essential Protocols for a Safe and Secure Stay
Last Updated: October 2, 2025
Your Responsibility for Safety
While Makkah Group of Hostels provides comprehensive security measures, your personal responsibility is crucial for maintaining a safe environment. These guidelines outline essential practices for fire safety, personal security, emergency response, and responsible conduct during your stay in Lahore.
1. Fire Safety Guidelines
Prevention and Preparedness
DO:
- Familiarize yourself with fire exits and evacuation routes
- Participate in all fire drills and safety briefings
- Keep corridors and exits clear of obstructions
- Report any fire hazards (frayed wires, blocked exits) immediately
- Know the location of fire extinguishers on your floor
DON'T:
- Use candles, incense, or open flames in your room
- Overload electrical outlets or use unauthorized appliances
- Block fire exits or stairwells with personal items
- Disable or tamper with smoke detectors
- Ignore fire alarms or safety instructions
2. Personal Security Guidelines
Protecting Yourself and Your Belongings
DO:
- Always lock your room when leaving, even for short periods
- Use provided lockers or secure storage for valuables
- Verify the identity of visitors before allowing access
- Walk in groups or use transportation after dark
- Keep emergency contacts saved in your phone
DON'T:
- Share your room key or access code with others
- Leave cash, electronics, or important documents unattended
- Allow strangers into the building or your room
- Post your location or daily routine on social media
- Ignore your instincts about potentially unsafe situations
3. Emergency Response Procedures
What to Do in an Emergency
Assess the Situation
Determine the nature of the emergency (fire, medical, security threat, natural disaster) and whether it's safe to stay or evacuate.
Alert Authorities
Call the appropriate emergency number: Hostel Security (0304 8281588), Police (15), or Medical Emergency (1122).
Notify Hostel Management
Inform front desk staff or security personnel about the emergency, providing details about location and nature of the incident.
Follow Instructions
Comply with instructions from emergency responders and hostel staff. Evacuate if directed, using designated routes.
4. Responsible Resident Conduct
Maintaining a Safe Community
DO:
- Respect quiet hours (10:00 PM - 7:00 AM)
- Report suspicious activities or security concerns
- Follow visitor policies and sign in all guests
- Keep common areas clean and free of hazards
- Cooperate with security personnel and staff
DON'T:
- Engage in violent, threatening, or harassing behavior
- Use or possess illegal substances or weapons
- Damage hostel property or safety equipment
- Attempt to bypass security systems or protocols
- Ignore safety rules or staff instructions
5. Health and Wellness Safety
Staying Healthy During Your Stay
DO:
- Wash hands frequently and maintain personal hygiene
- Keep your living space clean and well-ventilated
- Get adequate sleep and maintain a healthy diet
- Inform staff if you're feeling unwell with contagious symptoms
- Know the location of nearby medical facilities
DON'T:
- Share personal items like utensils, towels, or toiletries
- Cook or store food improperly, attracting pests
- Self-medicate for serious conditions without consultation
- Ignore symptoms of illness that could affect others
- Leave medication accessible to others
Emergency Contact Information
Hostel Security Desk: 0304 8281588 (24/7)
Local Police: 15
Emergency Medical Services: 1122
Front Desk: 0304 8281588 (9:00 AM - 6:00 PM)
In case of immediate danger or life-threatening emergency, call local emergency services first, then notify hostel management.
6. Safety Training and Resources
Makkah Group of Hostels provides regular safety training and resources to help you stay informed and prepared.
- Orientation Sessions: All new residents receive comprehensive safety orientation upon check-in.
- Quarterly Safety Workshops: We conduct workshops on topics like fire safety, personal security, and emergency preparedness.
- Safety Manuals: Printed safety manuals are available at the front desk and contain detailed emergency procedures.
- Online Resources: Visit our website for updated safety information and emergency contact details.
We encourage all residents to actively participate in safety programs and provide feedback to help us improve our safety measures.
By following these safety guidelines, you contribute to a secure and supportive community at Makkah Group of Hostels. Your cooperation is essential for maintaining the safety and well-being of all residents.
Failure to comply with these safety guidelines may result in disciplinary action, up to and including termination of accommodation as outlined in our Terms and Conditions.